CEO replaces Staff with AI

An Indian CEO, Suumit Shah, is facing criticism for replacing 90% of his firm’s support staff with an AI chatbot. Shah, the founder of Dukaan, claimed on Twitter that the chatbot improved customer query response and resolution times. However, his tweet sparked outrage, reflecting the ongoing concern about AI taking away jobs, particularly in the services industry. Shah defended the decision, citing the need for profitability in the challenging economy. He mentioned the struggles the firm faced with customer support and explained the speedy development of the AI platform. Critics accused him of being heartless and neglecting the welfare of the laid-off staff. Shah responded dismissively and stated that he would address assistance for his staff on LinkedIn. The incident highlights the fears of job displacement caused by AI technology. Reports indicate that AI could potentially replace millions of jobs worldwide, leading to concerns about job losses in India and beyond.

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